I Kontaktsenter varsler Postvarsler kontaktsenteragenten når det er en postendring som krever umiddelbar oppmerksomhet. Konfigurer hvilke postendringer du vil utløse disse varslene.
Nødvendige utgaver
Tilgjengelig i Lightning Experience
Tilgjengelig i Enterprise og Unlimited Edition med Health Cloud
Postvarsler viser varsler basert på reglene som er konfigurert. Du kan for eksempel konfigurere et varsel for når en pasients fordelsregistreringsvindu er åpen.
Når du oppretter postvarselet fra Postvarsler-fanen via appstarteren, viser Varsler-komponenten varselet i Kontaktsenter. Varsler-komponenten er et FlexCard kalt ServiceExcellenceGenericAlertCard.
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