I kontaktcentret meddelar postvarningar kontaktcenteragenten när det finns en poständring som kräver omedelbar uppmärksamhet. Konfigurera vilka poständringar du vill ska utlösa dessa varningar.
Versioner som krävs
Tillgängliga i: Lightning Experience
Tillgängliga i: Enterprise och Unlimited Editions med Health Cloud
Postvarningar visar notiser baserat på de regler som konfigurerats. Du kan till exempel konfigurera en varning för när en patients registreringsfönster för förmåner är Öppet.
När du skapar postvarningen från fliken Postvarningar via Appstartaren visar komponenten Varningar notisen i kontaktcentret. Komponenten Varningar är ett Flexkort som heter ServiceExcellenceGenericAlertCard.
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