Enable Enhanced Timeline for Crisis Support Center Management App
If you haven't already enabled Enhanced Timeline in your org, enable this feature for
Crisis Support Center Management to give users a chronological view of a client’s interaction
history. Enhanced Timeline is an interactive component that displays past engagements, engagement
topics, and cases. Users can also create and update records.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with Health
Cloud
User Permissions Needed
To use the Crisis Support Center Management app
Manage Crisis Support Center Management App
From Setup, in the Quick Find box, enter Timeline, and then select
Timeline.
If it's not yet enabled, enable Timeline Configuration.
Note Remember to deactivate the current timeline before activating a new timeline.
You can customize the timeline to meet your unique needs.
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