조직에서 고급 타임라인을 활성화하지 않은 경우 위기 지원 센터 관리에 대해 이 기능을 활성화하여 사용자에게 클라이언트의 상호 작용 내역을 시간순으로 확인할 수 있습니다. 고급 타임라인은 과거 참여, 참여 주제, 사례를 표시하는 대화형 구성 요소입니다. 사용자는 레코드를 만들고 업데이트할 수도 있습니다.
필수 Edition
지원 제품: Lightning Experience
지원 제품: Health Cloud Enterprise 및 Unlimited Edition
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