Opprette Knowledge-artikler for kunder i Administrasjon av Krisesupportcenter
Godkjenn erfarne krisesenteransvarlige, krisesenterrådgivere og atferdsspesialister for å opprette Knowledge som kan deles med kunder. Klienter kan for eksempel dra nytte av en artikkel som forklarer hvordan de håndterer et angstanfall.
Nødvendige utgaver
Tilgjengelig i Lightning Experience
Tilgjengelig i Enterprise og Unlimited Edition med Health Cloud
Nødvendige brukertillatelser
Hvis du vil bruge appen Administration af Krisesupportcenter
Behandle appen Behandling av kundestøttesenter forkriser
Følg tjenesteoppsettassistenten for å legge til brukere som kan opprette Knowledge.
Skriv inn Tjenesteoppsettassistent i Hurtigsøk-feltet i Oppsett, og velg deretter Tjenesteoppsettassistent.
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