您在此处:
适用于危机支持中心管理的接收流和参与互动
当危机中心顾问使用与危机支持中心管理应用程序集成的 Open CTI 软件电话接受呼叫时,接收流会自动在“参与互动”选项卡中打开。顾问可以捕获客户的详细信息,并将客户与现有客户相关联,或者创建新客户。交互的详细信息存储在参与交互、参与出席者和参与主题记录中。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
当危机中心顾问使用与危机支持中心管理应用程序集成的 Open CTI 软件电话接受呼叫时,接收流会自动在“参与互动”选项卡中打开。顾问可以捕获客户的详细信息,并将客户与现有客户相关联,或者创建新客户。交互的详细信息存储在参与交互、参与出席者和参与主题记录中。
适用于:Lightning Experience 适用于:带 Health Cloud 的 Enterprise 和 Unlimited Edition |

We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.