若要讓連絡中心使用者能夠利用最新的電話管道創新概念，Salesforce 建議您移至 Service Cloud Voice，以享有最新式的體驗。Service Cloud Voice 提供您喜愛的許多開放式 CTI 功能等等。不同於開放式 CTI,Service Cloud Voice 會以原生方式與 Omni-Channel 和 Command Center for Service 整合,為所有數位管道的連絡中心代表和上司提供流暢的體驗。請參閱「瞭解 Service Cloud Voice」。
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