Service Degradation: Knowledge Search and Agent Responses

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Enable View Access for Health Cloud CRM Analytics Users

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Enable View Access for Health Cloud CRM Analytics Users

Enable access for users to view the Analytics for Health Cloud: Risk Stratification app. Users who are assigned a Health Cloud CRM Analytics permission set can then access Analytics Studio from the App picker.

Note Always allow popups in your browser for your org domain so that the CRM Analytics app can open.

From the App Launcher, find and open Analytics Studio.
From Apps, hover over Analytics for Health Cloud and click Share from the list.
Select the users who have the Risk Stratification (HCC) permissions and can see all patient or member data.

Important Only grant access to people who have a valid need to know the protected health information of all patients your organization treats.
Save your changes.