Før du kan konfigurere alle de gode funksjonene i Salesforce Knowledge, må du forsikre deg om at du er en Salesforce Knowledge.
Nødvendige utgaver
Tilgjengelig i Lightning Experience
Tilgjengelig i Enterprise og Unlimited Edition med Health Cloud
Nødvendige brukertillatelser
For å konfigurere Salesforce Knowledge og opprette artikkeltyper:
Tilpasse program OG Behandle Salesforce Knowledge
Klikk på på profilbildet ditt øverst på en Salesforce-side, og klikk deretter på Innstillinger.
Velg Avanserte brukerdetaljer under Mine personlige opplysninger og klikk på Rediger.
Velg Knowledge-bruker.
Lagre endringene.
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