CRM Analytics for Utilization Management

Set up and configure CRM Analytics-based dashboards contextualized for user personas to streamline Care Request management and optimize the prior authorization request workflows. You can also use the Approval Rate insight cards to support quicker clinical reviews and decisions by providing relevant insights during the review process.

The Enhanced Analytics for Healthcare app provides a complete solution for streamlining the prior authorization review workflow. Use the analytics dashboards to get insights into open tasks, prioritize the authorization review requests for the day, identify the requests that need attention to avoid SLA breaches, and more. The personalized care requests dashboards for each user role offer quick insights to monitor and assess outstanding care requests authorization and reviews.