Enable AI Accelerator and the use case’s setting to create and configure use
cases.
Required Editions
Available in: Lightning Experience
User Permissions Needed
To enable AI Accelerator and the use case setting:
Customize Application
Note Before enabling AI Accelerator, make sure that you enable the CRM Analytics setting of the
product that the use case is related to.
Enable AI Accelerator:
From Setup, in the Quick Find box, enter Industries Einstein, and
then select AI Accelerator.
Turn on AI Accelerator.
Go to the Setup page of the use case and enable the use case’s setting.
Enabling the use case’s setting creates a use case row in the AI Accelerator Setup
page. You can customize the default configuration of your use case.
Example
A mobile service provider uses (OOTB) CRM templates to predict the likelihood of a customer
switching to another service provider. The network provider’s Salesforce admin enables CRM for
Comms, AI Accelerator, and Real-Time Churn Prediction in that sequence.
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