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The Prior-Authorization Review SLA Breach Prediction dashboard shows payers the predicted service-level agreement (SLA) breach scores for prior authorization review requests and the top factors that possibly contribute to the SLA breaches.
Available in: Lightning Experience Available in: Enterprise and Unlimited Editions of Health Cloud with the Revenue Intelligence for Health license and the CRM Analytics for Healthcare license |
You can access this dashboard on the Care Request and Case record pages. Add and apply a filter for case and care request record IDs to get prediction data specific to a record. The dashboard shows the percentage likelihood of a care request’s prior-authorization review breaching the SLA and the top three factors that possibly contribute to the SLA breach.
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