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Get Started with Benefit Management for Public Sector

Get Started with Benefit Management for Public Sector

Implement Benefit Management to help your public sector organization streamline benefits delivery from outreach through payment and monitoring. Configure application intake, eligibility determination, benefit assignment, and case worker workflows by using Omnistudio, Business Rules Engine, and Discovery Framework.

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Get Started

Benefit Management in Public Sector

Benefit Management Prerequisites

Experience Cloud

Build a Benefit Assistance Experience Cloud Site in Public Sector

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Dive In: Learn About Intake and Outreach

Set Up Benefit Application Intake

Benefit Assistance with Agentforce

Omniscripts

Discovery Framework

Intelligent Document Automation

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Go Deeper: Configure Eligibility Review and Determination

Set Up Queues

Business Rules Engine

Get Application History Overview

Get Household Overview

Automate Eligibility Determinations

Automate Tasks with Flows

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Extend Further: Set Up Benefit Management and Payment Processing

Activate the Benefit Application Integration Procedures

Assign and Disburse Benefits to Eligible Applicants

Outbound Payments for Public Sector

Process Benefit Recertification Applications

Process Change of Circumstance Applications

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Get Ready for Your Implementation

Omnistudio for Public Sector

Set Up Person Accounts in Public Sector

Agentforce Public Sector Products: User, Feature, and Permission Set Licenses

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Know Your Resources: Monitor and Optimize

Configure and Use Audit Trail in Public Sector

CRM Analytics

Public Sector Solutions Developer Guide

 
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