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Set Up an External Storage Search Agent for Experience Cloud Site Users
Enable Experience Cloud site users to quickly search and retrieve information from Amazon S3 files.
Required Editions
| View supported product editions. |
| User Permissions Needed | |
|---|---|
| To build and manage Agents: | Manage AI Agents OR Customize Application |
- Configure Prerequisites for External Storage Search Skills
- Set Up an External Storage Search Agent
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Enable External Storage Search Skills
- From Setup, in the Quick Find box, enter Einstein Generative AI Settings, and then select Einstein Generative AI Settings.
- Turn on External Storage Search Skills for Community.
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Assign this permission set to the Experience Cloud site users, such as constituents or
anyone who works with the agent in an Experience Cloud site:
Agentforce for Public Sector for Community
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Set up user access for the Digital Agent user. The agent runs in the context of the
Digital Agent user.
- Create a new permission set.
- In the permission set, go to Agent Access.
- Click Edit and add the agent to the Enabled Agents list.
- Save the permission set.
- Assign this permission set to your users who should have access to the agent.
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Deploy the agent to your Experience Cloud site.
- Configure the Omni-Channel Flow: Select Agentforce Employee Agent in the Route Work action and select the agent you created.
- Configure the Messaging Channel: Ensure you enable Add User Verification.
- Navigate to your Experience Cloud site via Digital Experiences | All Sites | Builder.
- Drag the Embedded Messaging component onto your desired pages.
- Configure the component: Select the Embedded Service Deployment you created.
- Enable Add credential-based user verification so that the agent can identify the logged-in user.
- Publish your Experience Cloud site.
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