Manage Unclaimed Delivered Services

Review delivered services that haven’t been linked to a claim. Use this list to identify services that are ready to claim and records that require follow-up.

1. From the Service Provider Portal, select Claims.
2. Select Services Delivered.
3. Select the All Unclaimed Delivered Services list view.
4. Review the delivered service records. Each record in this list represents a service delivery that hasn’t been linked to a claim item.
5. Confirm that the service, recipient, delivery date, quantity, and other details are accurate.
6. Select the checkbox for each service ready for billing, and then select Create Claim.
7. In each Claim Details section, review the generated claim information.
8. Enter or confirm values for the estimated amount and payment instrument.
9. To attach supporting documents, in Add Invoices for this Claim, select Upload Files.
10. Review the records in the Claim Items section for each claim.
11. Select Next.
12. Review the claim details, claim items, and invoice summaries for each participant.
13. Select Submit Claim.
14. Select Submitted Claims to review claims for delivered services.