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            Workforce Scheduling in Public Sector

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            Workforce Scheduling in Public Sector

            Workforce Scheduling in Public Sector brings together appointment scheduling and resource management in a single solution. It adds appointment capabilities to the Public Sector Interaction object and supports on-site, virtual, and self-service scheduling scenarios.

            Required Editions

            View supported product editions.
            Note
            Note Workforce Scheduling is bundled as an add-on license for Agentforce Public Sector. For more information, contact your Salesforce account executive.

            With Workforce Scheduling, your team can:

            • Schedule and manage on-site and virtual appointments from one place.
            • Match service resources to appointments based on location and availability.
            • Empower your employees and customers to self-schedule appointments through multiple channels, including online portals, mobile apps, call centers, and in-person interactions.
            • Give managers real-time visibility into team schedules, workloads, and appointment status.

            See Also

             
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