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            Create Qualification Rules for the Connected Vehicle Service Processes

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            Create Qualification Rules for the Connected Vehicle Service Processes

            Control the visibility of service processes to your service agents by creating qualification rules. To create a qualification rule, define the input criteria that the service process product must meet to become visible. When a service process product meets the qualification criteria, service agents can launch the service process from the Action Launcher of a Vehicle record page.

            Required Editions

            Available in: Enterprise, Unlimited, and Developer Editions.
            User Permissions Needed
            To create a qualification rule: Product Catalog Management Designer
            1. From the App Launcher, find and select Product Catalog Management.
            2. From the Product Catalog Management app’s home page, click Qualification Rules.
            3. From the list of Qualification Decision Tables, click the RemoteActionsSvcProcessEligibilityTable decision table that you want to add a product qualification rule for.
            4. From the Table tab on the decision table page, click View Object Record Page.
            5. From the Product Qualifications list view page, select New.
            6. For the first rule, enter the values for the input criteria to qualify eligibility of the Remote Notification service process.
              1. For ProductId, select the default operator as Equals and select Remote Notification as the value.
              2. For Department_c, select the default operator as Equals and enter Customer Engagement as the value.
              3. For Rating_c, select the default operator as Equals and enter Gold as the value.
            7. For the second rule, enter the values for the input criteria to qualify eligibility of the Remote Door Lock and Unlock service process.
              1. For ProductId, select the default operator as Equals and select Remote Door Lock and Unlock as the value.
              2. For Department_c, select the default operator as Equals and enter Emergency Assistance as the value.
              3. For Rating_c, select the default operator as Equals and enter Gold as the value.
            8. For the second rule, enter the values for the input criteria to qualify eligibility of the Remote Ignition Control service process.
              1. For ProductId, select the default operator as Equals and select Remote Ignition Control as the value.
              2. For Department_c, select the default operator as Equals and enter Emergency Assistance as the value.
              3. For Rating_c, select the default operator as Equals and enter Platinum as the value.
            9. Save your changes.
             
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