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            Configure Omni-Channel Routing

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            3. Automotive Cloud

            Configure Omni-Channel Routing

            Use Omni-Channel to route work items to queues, agents, and skills on supported channels for the Automotive objects. Efficiently manage your service reps and their workload by using different ways to route work for automotive lending services. Configure and assign presence statuses to profiles as required.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Unlimited, and Developer Editions

            Make sure to enable the following features to use this feature.

            • Setup> Feature Settings>Automotive
            • Setup> Feature Settings>Lending>Vehicle and Asset Lending

            Before you enable the features as an admin, make sure you clone the Vehicle and Asset Lending permission set, enable the Digital Lending Admin User system permission, and assign the cloned permission set to yourself. You must also have the System Administrator profile.

            For detailed steps on setting up and using Omni-Channel Routing, see Route Work with Omni-Channel.

            You can route work for the following objects in Automotive Cloud:

            • Application Form
            • Application Form Product
             
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