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配置全方位路由
使用全方位将工作项目路由到 Automotive 对象的支持渠道上的队列、客服人员和技能。通过使用不同的方式为汽车贷款服务路由工作,高效管理服务代表及其工作量。根据需要配置在线状态并将其分配到简档。

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使用全方位将工作项目路由到 Automotive 对象的支持渠道上的队列、客服人员和技能。通过使用不同的方式为汽车贷款服务路由工作,高效管理服务代表及其工作量。根据需要配置在线状态并将其分配到简档。
| 适用于:Lightning Experience |
| 适用于:Enterprise、Unlimited 和 Developer Edition |
请确保启用以下功能以使用此功能。
在以管理员身份启用这些功能之前,请确保复制车辆和资产借贷权限集,启用数字借贷管理员用户系统权限,并将复制的权限集分配给您自己。您还必须拥有系统管理员简档。
有关设置和使用全方位路由的详细步骤,请参阅使用全方位路由。
您可以在 Automotive Cloud 中为以下对象路由工作:

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