您位於此處:
設定 Omni-Channel 路由
使用 Omni-Channel 將工作項目路由至「汽車」物件支援管道上可將工作項目路由至排入、工作人員和技能。使用不同的方式為汽車貸款服務路由工作,有效管理您的服務代表及其工作量。視需要設定並指派設定檔的可用性狀態。

使用較常見的搜尋字詞。
選取較少篩選條件以擴大您的搜尋。
使用 Omni-Channel 將工作項目路由至「汽車」物件支援管道上可將工作項目路由至排入、工作人員和技能。使用不同的方式為汽車貸款服務路由工作,有效管理您的服務代表及其工作量。視需要設定並指派設定檔的可用性狀態。
| 提供版本:Lightning Experience |
| 提供版本:Enterprise、Unlimited 及 Developer Edition |
請務必啟用下列功能以使用此功能。
在您以管理員身分啟用功能之前,請確保您複製「車輛和資產出借」權限集、啟用「數位出借管理員使用者」系統權限,並將複製的權限集指派給您自己。您也必須擁有「系統管理員」設定檔。
如需設定及使用 Omni-Channel 路由的詳細步驟,請參閱使用 Omni-Channel 路由工作。
您可以在 Automotive Cloud 中為下列物件路由工作:

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