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为资产服务管理设置 Agentforce
设置和配置功能,以使用 Agentforce for Asset Service Management。在使用此客服人员模板创建客服人员之前,请确保设置 Data Cloud。

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设置和配置功能,以使用 Agentforce for Asset Service Management。在使用此客服人员模板创建客服人员之前,请确保设置 Data Cloud。
| 适用于:Lightning Experience |
| 适用于:带有 Agentforce for Automotive 加载项或包含在 Agentforce 1 Automotive Edition 中的 Enterprise、Performance、Unlimited 和 Developer Edition。需要每个用户拥有 Agentforce for Automotive 加载项,才可以访问操作。 |
| 所需用户权限 | |
|---|---|
| 启用 Agentforce: | 管理 AI 客服人员以及客服人员类型的所需权限 或 自定义应用程序 |
在开始前,在 Automotive Cloud 中设置 Agentforce,并确保您已经为该客服人员模板中的客服人员主题和操作启用了所有功能和权限。
有关模板操作中使用的客户数据和 Salesforce 对象的详细信息,请参阅客服人员和数据使用。
配置并启用资产对象和相关数据,例如工作类型、所需产品、资产保修、工作订单、报价和价格手册。包括资产记录的遥测和服务数据,以便进行准确的估计和汇总。

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