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            Industries Customer Engagement Subagent Reference

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            Industries Customer Engagement Subagent Reference

            A subagent defines an agent's range of capabilities for a particular job to be done. Subagents help agents identify the types of user requests, determine the scope of requests, make decisions, and perform actions.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Agentforce for Automotive add-on or included in Agentforce 1 Automotive Edition. Requires each user to have the Agentforce for Automotive add-on to access the action.
            • Subagent: Driver Account Summary
              Sales or service representatives in an automotive company can use the Driver Account Summary subagent to summarize customer accounts and their vehicles. Agentforce also helps to create tasks based on the vehicle summaries.
            • Subagent: Driver Finance Account Summary
              Sales or service representatives in an automotive company can use the Driver Finance Account Summary subagent to summarize the financial information of a customer account and the associated financial accounts. Agentforce also helps to create tasks based on the financial account summaries.
            • Subagent: Dealer Search Generic
              Sales or service representatives in an automotive company can use the Dealer Search subagent to search for location-based dealerships on behalf of customers and summarize dealers.
            • Subagent: Dealer Search Vehicle Service
              Sales or service representatives in an automotive company can use the Dealer Search Vehicle Service subagent to search for location-based dealerships on behalf of customers, summarize dealers, capture opportunities, and schedule service appointments.
            • Subagent: Dealer Search Test Drive
              Sales or service representatives in an automotive company can use the Dealer Search Vehicle Service subagent to search for location-based dealerships on behalf of customers, summarize dealers, capture opportunities, and schedule test drives.
             
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