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从 Agentforce Automotive 销售礼宾模板创建客服人员
使用 Automotive Sales Concierge 客服人员模板快速构建客服人员,为客户自主处理车辆和资产的销售生命周期。

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使用 Automotive Sales Concierge 客服人员模板快速构建客服人员,为客户自主处理车辆和资产的销售生命周期。
| 适用于:Lightning Experience |
| 适用于:带有 Agentforce for Automotive 加载项或包含在 Agentforce 1 Automotive Edition 中的 Enterprise、Performance、Unlimited 和 Developer Edition。需要每个用户拥有 Agentforce for Automotive 加载项,才可以访问操作。 |
直接从客户的“客户”页面启动与客服人员的互动。从此处启动时,客服人员可以智能地从客户记录中提取上下文,并立即开始该客户的销售流程。
如果客服人员在客户页面之外启动,必须首先验证客户,销售流程才能开始。通过请求客户的姓名、电子邮件或电话号码进行身份验证。一旦确定客户,客服人员将在正确的客户上下文中继续销售流程。

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