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Assign permission sets to your Customer Community Plus users and admins, and grant the object permissions and field-level security that the agent's service process requires.
| User Permissions Needed |
|---|
| To assign permission sets: Assign Permission Sets AND View Setup and Configuration |
| Object | Access |
|---|---|
| Case | Create, Read, and Edit |
| Price Book | Read |
| Appointment Topic Time Slot | Read |
| Service Territory | Read |
| Vehicle Definition Searchable Field | Read |
| Dealer Product Searchable Field | Read |
| Dealer Vehicle Definition Searchable Field | Read |
| Work Type | Create, Read, and Edit |
| Object | Fields |
|---|---|
| Case | Case Source |
| Vehicle Definition Searchable Field | All fields |
| Dealer Vehicle Definition Searchable Field | All fields |
| Dealer Product Searchable Field | All fields |
| Vehicle | Model Year, Last Odometer Reading Unit of Measure, and Exterior Color |
| Quote | All fields |
| Time Slot | Max Appointments |
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