Reference til underagent for fordringer om bilgaranti
En underagent definerer en agents række af funktioner for et bestemt job, der skal udføres. Underagenter hjælper agenter med at identificere typerne af brugeranmodninger, bestemme omfanget af anmodninger, træffe beslutninger og udføre handlinger.
EditionsHeading
Tilgængelig i: Lightning Experience
Tilgængelig i: Enterprise, Performance, Unlimited og Developer Edition med tilføjelsesprogrammet Agentforce for biler eller inkluderet i Agentforce 1 Automotive Edition. Kræver, at hver bruger har tilføjelsesprogrammet Agentforce for biler for at få adgang til handlingen.
Underagent: Fordringsstyring for bilgaranti Servicemedarbejdere i en producent af originalt udstyr (OEM) til biler kan bruge underagenten Administration af krav i bilgaranti til at opsummere indsendte garantikrav, kontrollere statussen for deres krav og validere garantioplysningerne for deres køretøjer, aktiver eller dele. Denne underagent leverer en samtale-AI-assistent, der hjælper servicemedarbejdere med at interagere med systemet ved brug af naturligt sprog og forespørge på oplysninger, der er specifikke for garantilivscyklussen for produkter og dele, alt sammen i et forløb.
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