将个案详细信息组件添加到个案记录页面。当用户发送远程操作请求时，会自动创建个案。个案状态和描述会在呼叫执行后自动更新。服务代表可以跟踪个案，以检查呼叫是否成功。个案详细信息组件显示了您在 Service Process Studio 中为远程门锁和解锁服务流程配置的部分和数据属性。
所需的 Edition
适用于：Enterprise、Unlimited 和 Developer Edition
所需用户权限
修改个案记录页面：
自定义应用程序
向运行服务流程的用户提供对个案来源和个案资产字段的编辑访问权限。
在“设置”中，转到对象管理器。
在快速查找框中，输入个案，然后选择个案。
单击 Lightning 记录页面,然后选择个案记录页面。
单击编辑。
将个案详细信息组件拖到记录页面。
保存更改。
要激活页面，请单击激活。
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