Setup for Remote Vehicle Notifications

Configure remote notifications for drivers or vehicle human machine interfaces (HMIs). Modify Omnistudio components, set up an integration definition, create a service process definition, and create an action deployment so that service agents can send remote notifications from a Vehicle record page.

1. Create a Named Credential for Remote Vehicle Notification
   Turn on Automotive Cloud Integrations and use the predefined app and its named credential to connect your external telematics system to Salesforce. Use the app to send notifications related to Salesforce records to a driver remotely via MuleSoft.
2. Create an Integration Definition for Remote Vehicle Notification
   Create an integration definition by using a predefined Apex class that you can use to connect Automotive Cloud with an external telematics system via MuleSoft, and send notifications to the driver remotely. You can use this integration definition, or create your own. Depending on your choice of telematics provider and integration layer, you can create an integration definition with the required attributes.
3. Clone the Omniscript and Integration Procedures for Remote Vehicle Notification
   Clone the Omniscript and integration procedures that are used to trigger remote notifications for a connected vehicle.
4. Create a Service Process Definition for Remote Vehicle Notification
   Create a service process for remote vehicle notifications from a template. Service agents can launch a service process from the Action Launcher on a Vehicle record page to send a notification to a driver.
5. Update the Omniscript for Remote Vehicle Notification
   Update the Omniscript for remote notification to include the service process definition name that initiates the remote message to a driver.
6. Clone and Activate the Flow Orchestration for Remote Vehicle Notification
   Clone the Run Remote Action for Service Catalog Item flow orchestration template, and specify the service process definition record ID and the integration definition name. Activate and run the cloned flow to execute asynchronous calls to the external telematics system for remote notifications and update the related case based on the call’s response.
7. Create an Action Deployment for Remote Vehicle Notification
   Create an action launcher deployment that uses the service process template to give your users quick access to the Remote Notifications and Alerts Omniscript. If you have an existing action launcher deployment, add the Remote Notifications and Alerts Omniscript to it.
8. Customize the Case Page Layout for Remote Vehicle Notification
   Add the Case Details component to a Case record page. When the user sends a request for remote notification, a case is automatically created. The case status and description is automatically updated after the call is executed. The service representative can track the case to check whether the call was successful. The Case Details component shows the sections and data attributes that you configured for the Remote Notifications and Alerts service process in Service Process Studio.