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在 Automotive Cloud 中将技能分配到工作类型和服务资源
服务区域可拥有分配给它的多个服务资源,其中包含销售代表、服务技术人员和服务客服人员。该区域还有多种与之相关的工作类型,例如一般车辆检查、钣金喷漆、试驾协助和发动机维修。将技能分配给服务资源以指明其专业领域,将技能分配给工作类型以定义执行工作所需的专业类型。Automotive Cloud 中的计划流会将区域中可用服务资源的技能与选定工作类型所需的技能匹配,以帮助用户做出正确的选择。

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服务区域可拥有分配给它的多个服务资源,其中包含销售代表、服务技术人员和服务客服人员。该区域还有多种与之相关的工作类型,例如一般车辆检查、钣金喷漆、试驾协助和发动机维修。将技能分配给服务资源以指明其专业领域,将技能分配给工作类型以定义执行工作所需的专业类型。Automotive Cloud 中的计划流会将区域中可用服务资源的技能与选定工作类型所需的技能匹配,以帮助用户做出正确的选择。
| 适用于:Enterprise、Unlimited 和 Developer Edition |
| 所需用户权限 | |
|---|---|
| 要分配技能: | 对技能要求和服务资源技能拥有创建访问权限 |
请确保管理员已在“设置”中为贵公司定义全局技能列表。

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