Konfigurer Service Process Studio i Automotive Cloud
Brug Service Process Studio til at oprette en proces for dine kundeservicehandlinger. Kundeservicerepræsentanter (CSR'er) kan starte en serviceproces for at arbejde på kundeservicehandlinger gennem hele deres livscyklus, fra anmodningsindhentning til fuldførelse.
EditionsHeading
Tilgængelig i: Enterprise, Unlimited og Developer Edition
En serviceproces hjælper dig med at organisere flere handlinger eller opgaver direkte fra anmodningsoptagelse til anmodningsfuldførelse. Du kan tilknytte en Handlingsstarter-implementering for en aktiv serviceproces. Hvis du har føjet komponenten Handlingsstarter til siden Køretøj, Aktiv eller Konto eller til servicekonsollen for Automotive-appen, kan serviceagenter starte denne proces fra handlingsstarteren.
Hvis du ønsker detaljerede opsætnings- og konfigurationstrin, kan du se Service Process Studio i vejledningen for almindelige branchefunktioner.
Løste denne artikel dit problem?
Giv os besked, så vi kan forbedre os!
Indlæser
Salesforce Help | Article
Cookie Consent Manager
General Information
Required Cookies
Functional Cookies
Advertising Cookies
General Information
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
