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在 Automotive Cloud 中配置 Service Process Studio
使用 Service Process Studio 为您的客户服务操作创建流程。客户服务代表 (CSR) 可以启动一个服务流程,在客户服务运营的整个生命周期(从接收请求到履行)中开展工作。

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使用 Service Process Studio 为您的客户服务操作创建流程。客户服务代表 (CSR) 可以启动一个服务流程,在客户服务运营的整个生命周期(从接收请求到履行)中开展工作。
| 适用于:Enterprise、Unlimited 和 Developer Edition |
服务流程帮助您组织从接收请求到完成请求的多个操作或任务。您可以为有效服务流程关联操作启动程序部署。如果您已将操作启动程序组件添加到车辆、资产或客户页面,或者添加到 Automotive 应用程序的服务控制台,服务人员可以从操作启动程序启动此流程。
有关详细的设置和配置步骤,请参见行业常见功能指南中的 Service Process Studio。

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