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在 Automotive Cloud 中設定 Service Process Studio
使用 Service Process Studio 建立客戶服務作業的流程。客戶服務代表 (CSR) 可以啟動服務流程,透過其整個生命週期處理客戶服務作業,包含從要求接收到履行。

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使用 Service Process Studio 建立客戶服務作業的流程。客戶服務代表 (CSR) 可以啟動服務流程,透過其整個生命週期處理客戶服務作業,包含從要求接收到履行。
| 提供版本:Enterprise、Unlimited 及 Developer Edition。 |
服務流程可協助您從要求接收到要求履行,組織多個動作或工作。您可以針對啟用中的服務流程,建立「動作啟動器」部署。如果您已將「動作啟動器」元件新增至「車輛」、「資產」或「帳戶」頁面,或新增至「汽車服務主控台」應用程式,服務工作人員可以從「動作啟動器」啟動此流程。
如需詳細的設定和組態步驟,請參閱《產業常用功能指南》中的 Service Process Studio。

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