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通过操作启动程序处理 Automotive 客户和经销商请求
客户服务代表可以使用操作启动程序来查找并启动相关的服务操作。执行处理经销商和最终客户请求的操作,例如预约试驾、提供路边援助和安排服务预约的请求。您可以使用 Salesforce Flow、OmniScript 或快速操作根据业务用例配置操作。

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客户服务代表可以使用操作启动程序来查找并启动相关的服务操作。执行处理经销商和最终客户请求的操作,例如预约试驾、提供路边援助和安排服务预约的请求。您可以使用 Salesforce Flow、OmniScript 或快速操作根据业务用例配置操作。
| 适用于:Enterprise、Unlimited 和 Developer Edition。 |
操作和推荐和操作启动程序组件可用于启动操作。虽然操作和推荐只能与各种流程一起使用,但操作启动程序可以使用各种流程、OmniScript 和快速操作。而且,虽然操作和推荐会显示推荐的操作和之前的操作,但操作启动程序不会。
Automotive 服务控制台预配置了操作和推荐组件。如果您的组织使用操作启动程序,您可以手动将操作启动程序组件添加到控制台页面。
详细设置和配置步骤,请参阅常见功能指南中的操作启动程序。

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