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            Track Activities of Automotive Customers and Dealers on a Timeline

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            Track Activities of Automotive Customers and Dealers on a Timeline

            Customer service representatives (CSRs) can view the activities related to a dealer or end customer, consolidated on a chronological, intuitive, and visual timeline. For example, when a customer enquires about an old case, the CSR can check the previous cases related to the customer on a timeline and understand the customer’s query better.

            Required Editions

            Available in: Enterprise, Unlimited, and Developer Editions.

            Automotive Cloud includes Interaction Timeline, a preconfigured timeline that shows the engagement interaction records related to a contact. The Service Console for Automotive is preconfigured with the Timeline component, which works with the Interaction Timeline.

            You can also create and customize timelines that show other records and add them to the console and other standard apps. You can even add it to your partner portal.

            For detailed setup and configuration steps, see View Events Using Timeline in Salesforce.

             
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