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在时间线上跟踪 Automotive 客户和经销商的活动
客户服务代表 (CSR) 可以查看与经销商或最终客户相关的活动,并在直观可视化时序时间线上进行整合。例如,当客户查询之前的个案时,CSR 可以在时间线上查看与客户相关的历史个案,从而更好地了解客户查询的问题。

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客户服务代表 (CSR) 可以查看与经销商或最终客户相关的活动,并在直观可视化时序时间线上进行整合。例如,当客户查询之前的个案时,CSR 可以在时间线上查看与客户相关的历史个案,从而更好地了解客户查询的问题。
| 适用于:Enterprise、Unlimited 和 Developer Edition。 |
Automotive Cloud 包括交互时间线,这是一个预配置的时间线,可以显示与联系人相关的业务互动交互记录。Automotive 服务控制台预配置了时间线组件,该组件可与交互时间线配合使用。
您还可以创建和自定义可以显示其他记录的时间线,并将它们添加到控制台和其他标准应用程序中。您甚至可以将其添加到合作伙伴入口网站。
有关详细设置和配置步骤,请查看在 Salesforce 中查看使用时间线的事件。

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