サービスプロセスの自動化により、サービス業務が合理化および自動化されます。統合カタログまたは Service Process Studio を使用して、要求の受入から履行までのケース駆動型サービスプロセスを設計します。どちらのフレームワークも OmniScript を使用して、支援付きチャネルとセルフサービスチャネルで要求の詳細を取得します。また、事前作成済みフローを使用して履行ステップとレコード更新を自動化します。
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