Service Process Automation effektiviserer og automatiserer tjenesteoperasjonene. Utform saksdrevne tjenesteprosesser fra forespørselsinntak til innfrielse ved å bruke enten den forente katalogen eller Service Process Studio. Begge rammeverkene bruker Omniscripts til å fange opp forespørselsdetaljer på tvers av assistert- og selvbetjeningskanaler. De bruker også forhåndsbygde flyter til å automatisere innfrielsestrinn og postoppdateringer.
Nødvendige utgaver
Tilgjengelig i Enterprise, Unlimited og Developer Edition
Bilfinansiering Konfigurer og konfigurer serviceprosesser ved å bruke Unified Catalog eller Service Process Studio for Automotive Finance-operasjoner for å fremme kundesynlighet og redusere avslutningstid.
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