Configure record alerts for a variety of use cases such as periodic maintenance of
vehicles, harsh accelerations, engine malfunctions, or subscription expirations. Use an
integration to get data in real time from external telematics systems or dealer management
systems. The Flexcard component on a page layout shows record alerts from external and iinternal
sources.
Required Editions
Available in: Enterprise, Unlimited, and Developer
Editions.
Here are some examples of record alerts you can configure in Automotive Cloud.
Subject
Parent Record
Record Alert Category
What Record
Severity
Engine has overheated in the vehicle
N/A (the data can come from Data Cloud and external telematics systems)
Vehicle Repairs and Health
A Vehicle record
Error
Vehicle has completed 6 years of active service
An asset milestone record with milestone type of Service Anniversary
Key Events and Milestones
A Vehicle record
Info
Insurance claim is expiring soon
An insurance claim record
Claims and Subscriptions
A Contact record
Warning
Monthly lease payment is overdue
A financial account transaction record
Payments and Renewals
A Financial Account record
Error
Customer is eligible for an accessory upgrade
N/A (the data can come from Data Cloud and external dealer management systems)
Upsell and Cross-Sell
An Account record
Info
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