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          Claim Coverage Payment Details in Automotive Cloud

          Claim Coverage Payment Details in Automotive Cloud

          To rectify a causal part in a defective asset for a warranty claim, your company may incur multiple expenses, perform different labor services, and replace various parts. Create a Claim Coverage Payment Detail record to capture detailed information about each expense, repair, and labor service for a causal part. Warranty claim adjudicators can adjudicate warranty claims by determining the adjusted amount on a claim coverage payment detail. Review the fields available on the Claim Coverage record.

          Required Editions

          Available in: Enterprise, Unlimited, and Developer Editions
          Field Description Who Specifies the Value?
          Name The name of the claim coverage payment detail. Specified by claim adjudicators or auto-populated based on any predefined rules.
          Claim Coverage The claim coverage associated with the claim coverage payment detail. Specified by claim adjudicators or auto-populated based on any predefined rules.
          Status The status of the Claim Coverage Payment Details record. For example, None, Approved, and Rejected. Specified by dealers while submitting a claim.
          Quantity The quantity of parts replaced or the number of labor hours. Specified by dealers or claim adjudicators, or auto-populated based on any predefined rules.
          Description The description for the claim coverage payment detail.

          Specified by dealers while submitting a claim.

          To request manufacturers to authorize a repair or replacement for a product before submitting a warranty claim, select Pre Warranty Authorization.

          To submit a warranty claim, select Warranty Claim.

          Replacement Part The product part that's a replacement for the defective part. Specified by dealers or claim adjudicators, or auto-populated based on any predefined rules.
          Product Related Material The Product Related Material record that defines the association between the replacement part and the product associated with the claim. Specified by dealers or claim adjudicators, or auto-populated based on any predefined rules.
          Charge Type

          The type of charge.

          • Expense
          • Labor
          • Replaced Part
          Specified by claim adjudicators or auto-populated based on any predefined rules.
          Charge Type Code The code set that identifies the labor charge or expense. Specified by dealers while submitting a claim.
          Price Book Entry The entry of the product related to the replacement part in the price book. Specified by dealers or claim adjudicators.
          Claimed Amount The amount claimed by the claimant for the repair or replacement. Specified by dealers while submitting a claim.
          Actual Expense The actual expense of the repair or replacement. Specified by dealers while submitting a claim.
          Adjusted Amount The amount for the repair or replacement that’s approved. Specified by claim adjudicators or auto-populated based on any predefined rules.
          Comment Comments provided by the adjudicator while adjudicating the claim coverage payment detail. Specified by claim adjudicators or auto-populated based on any predefined rules.
           
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