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如何在 Automotive Cloud 中处理索赔
了解如何在 Automotive Cloud 中管理索赔。经销商可以使用 Experience Cloud 站点提交索赔记录,或者制造商可以代表经销商创建索赔记录。然后,索赔裁决员根据既定的保修条款、代码集和服务标准评估和检查索赔。最后,索赔金额会得到更新和调整,经销商可以从 Experience Cloud 站点跟踪他们的索赔状态以及最终金额。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
了解如何在 Automotive Cloud 中管理索赔。经销商可以使用 Experience Cloud 站点提交索赔记录,或者制造商可以代表经销商创建索赔记录。然后,索赔裁决员根据既定的保修条款、代码集和服务标准评估和检查索赔。最后,索赔金额会得到更新和调整,经销商可以从 Experience Cloud 站点跟踪他们的索赔状态以及最终金额。
| 适用于:Enterprise、Unlimited 和 Developer Edition |
以下记录由经销商随文档一起提交,例如产生的劳务费的付款发票和购买的替换零件的销售证明。
无论索赔裁决员是手动处理索赔,还是使用自动裁决流程,都将根据保修规则和服务标准验证索赔信息。例如,您可以在自动化流程中定义规则,或者指示仲裁员根据以下标准检查索赔:

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