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Automotive Cloud 中如何處理索賠
瞭解在 Automotive Cloud 中如何管理索賠。經銷商可以使用 Experience Cloud 網站提交索賠記錄,或者製造商可代表經銷商建立索賠。接著索賠裁決者會根據建立的保固條款、代碼集和服務標準來評估和檢查索賠。最後,索賠金額會更新和調整,經銷商可以從 Experience Cloud 網站追蹤索賠狀態及最終金額。

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瞭解在 Automotive Cloud 中如何管理索賠。經銷商可以使用 Experience Cloud 網站提交索賠記錄,或者製造商可代表經銷商建立索賠。接著索賠裁決者會根據建立的保固條款、代碼集和服務標準來評估和檢查索賠。最後,索賠金額會更新和調整,經銷商可以從 Experience Cloud 網站追蹤索賠狀態及最終金額。
| 提供版本:Enterprise、Unlimited 及 Developer Edition |
下列記錄由經銷商所提交,並隨附如所產生人工費用付款發票,及所購買更換零件的銷售證明等文件。
無論索賠批准者是手動處理索賠,或是使用自動裁決流程,索賠資訊都會根據保固規則與服務標準進行驗證。例如,您可以在自動流程中定義規則,或指示裁決者根據下列條件檢查索賠:

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