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Manual Claims Adjudication in Automotive Cloud
Warranty claims adjudicators can adjudicate warranty claims by examining information on the defected assets, checking asset warranties and warranty terms, and tracking their causal parts on the preconfigured Claims record page. The Claims record page pulls relevant information from various sources to give warranty claims adjudicators a unified view into every aspect of the warranty claim. Warranty claims adjudicators can drill into the required information by opening them as subtabs and determine the approved amount for each claim coverage payment detail.
Required Editions
| Available in: Enterprise, Unlimited, and Developer Editions |
Warranty claims adjudicators can use these tabs on the Claims record page. You must open a Claim record from the Warranty Lifecycle Management app to see the Claim Items tab.
Details
The Details tab on the Claim record page shows information about warranty claim, including its reason, type, status, total claimed amount, and total adjusted amount.
Claim Items
The Claim Items tab of a Claim record page shows information on the related claim item, asset warranties, claim coverages, and claim coverage payment details as different cards. Claim adjudicators can expand and collapse these cards and open a record as a subtab. Claim adjudicators can determine the approved amount for the claim by editing the Adjusted Amount value. Here are the cards claim adjudicators can view on the Claim Items tab.
| Card | Usage | Information Displayed | Information Source |
|---|---|---|---|
| Claim Item | View details about the defective assets related to the warranty claim. | Asset Name | Asset field on the Claim Item record |
| Fault Date | Fault Date field on the Claim Item record | ||
| Repair Date | Repair Date field on the Claim Item record | ||
| Asset Usage | Asset Usage Value and Asset Usage Unit of Measure fields on the Claim Item record | ||
| Asset Warranty | Examine the warranty terms associated with the defective asset. | Asset Warranty | Asset Warranty Number field on the Asset Warranty record |
| Warranty Type | Warranty Type field on the Asset Warranty record | ||
| Warranty Term | Warranty Term field on the Asset Warranty record | ||
| Start Date | Start Date field on the Asset Warranty record | ||
| End Date | End Date field on the Asset Warranty record | ||
| Active | Active field on the Warranty Term record associated with this Asset Warranty record | ||
| Claim Coverage | Track each causal part in the defective asset, along with the total claimed and approved amount to rectify it. | Causal Part | Causal Part field on the Claim Coverage record |
| Fault Code | Fault Code field on the Claim Coverage record | ||
| Asset Warranty | Asset Warranty field on the Claim Coverage record | ||
| Coverage Type | Coverage Type field on the Claim Coverage record | ||
| Total Claim Amount | Total Claimed Amount field on the Claim Coverage record | ||
| Total Adjusted Amount | Total Adjusted Amount field on the Claim Coverage record | ||
| Claim Coverage Payment Detail | Review each expense incurred, labor service performed, and part replaced to rectify a causal part. Determine the approved amount by editing the Adjusted Amount value. | Name | Name field on the Claim Coverage Payment Detail record |
| Charge Type | Charge Type field on the Claim Coverage Payment Detail record | ||
| Charge Type Code | Charge Type Code field on the Claim Coverage Payment Detail record | ||
| Replaced Part | Replacement Part field on the Claim Coverage Payment Detail record | ||
| Quantity | Quantity field on the Claim Coverage Payment Detail record | ||
| Claimed Amount | Claimed Amount field on the Claim Coverage Payment Detail record | ||
| Adjusted Amount | Adjusted field on the Claim Coverage Payment Detail record |
Documents
The Documents tab on the Claim record page lets claim adjudicators view and manage supporting documents submitted by partners.
