直接从开单应用程序代表客户发起开单争议或查询。
| 适用于：Lightning Experience |
| 适用于:具有 Revenue Cloud Billing 许可证的 Enterprise、Unlimited 和 Developer Edition。联系您的 Salesforce 客户主管了解更多信息。 |
| 所需用户权限 | |
|---|---|
| 代表客户提出服务请求： |
|
作为一次性设置任务，配置操作启动程序组件，以添加开单服务目录。
在您提交个案时，客户会收到一封电子邮件通知，并可以在自助计费入口网站的“个案”选项卡上查看个案详细信息和状态。通过设置个案分配规则，您也可以将个案路由到特定服务代表
现在，您可以使用个案解决工作流继续解决个案。
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