解决在设置和运行付款对帐时可能发生的常见问题，例如连接器故障、缺少数据、进程内容刷新过时或文档 AI 输出为空。
| 问题 | 解决方案 |
|---|---|
| 连接器无法连接，通常是因为它的凭据过期。 | 查看连接器的凭据并更新它们。 |
| 数据流未运行或失败。 | 在数据流中，检查上次运行状态和刷新历史选项卡。要再次运行流，请单击立即刷新。 |
| Data 360 中缺少记录。 | 在数据资源管理器或查询编辑器中，验证数据流是否摄取了记录。如果缺少记录，打开数据流并单击立即刷新以重新运行流。 |
| 进程内容会在上次刷新下方显示过时日期。 | 单击重建以重新运行进程内容。 |
| 文档 AI 不产生输出。 | 在数据资源管理器或查询编辑器中，检查文档 AI 输出。如果没有数据流，请查看文档 AI 配置和选定的文件类型，并确认源文件满足这些要求。 |
| 数据操作显示失败率高。 | 打开事件活动，查看已发布和失败的记录。如果失败率居高不下，请联系 Salesforce 客户支持。 |
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