Lightning アプリケーションビルダーを使用して、ビジネスニーズに合わせて Consumer Goods Cloud for Service アプリケーションを設定してカスタマイズします。タブを表示または非表示にしたり、サービスエージェントがこのアプリケーションで参照できる項目を編集したりできます。
必要なエディション
Consumer Goods Cloud for Service および Consumer Goods Cloud for Sales and Service が有効になっている場合に Lightning Experience で使用可能なエディション: Enterprise Edition、Performance Edition、および Unlimited Edition
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