Aktivieren Sie unter "Setup" die Option "Zeitachse", um die Komponente "Zeitachse" zu verwenden. Die Konsole verfügt über eine vorkonfigurierte Zeitachse, die die Datensätze für Engagementinteraktionen für einen Serviceagenten anzeigt. Entsprechende Informationen finden Sie unter Einrichten einer Zeitachse in Salesforce.
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