Requisitos previos para utilizar la aplicaciĆ³n Consumer Goods Cloud para Servicio
Revise estos requisitos previos y consideraciones para configurar y utilizar la aplicaciĆ³n Consumer Goods Cloud para Servicio.
Ediciones necesarias
Disponible en: Lightning Experience
Disponible en: Ediciones Enterprise y Unlimited donde Consumer Goods Cloud estĆ” activado
Para utilizar Consumer Goods Cloud para Servicio, instale el paquete Consumer Goods Cloud. Consulte Instalar paquetes gestionados.
Para utilizar el componente CronologĆa, active CronologĆa en ConfiguraciĆ³n. La consola tiene un componente CronologĆa preconfigurado que muestra los registros de interacciones de implicaciĆ³n de un agente de asistencia. Consulte Configurar una cronologĆa en Salesforce.
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