Consumer Goods Cloud Service 앱을 설정하고 사용하려면 다음의 전제 조건 및 고려 사항을 검토하십시오.
필수 Edition
지원 제품: Lightning Experience
지원 제품: Consumer Goods Cloud가 활성화된 Enterprise, Unlimited Edition
Consumer Goods Cloud for Service를 사용하려면 Consumer Goods Cloud 패키지를 설치합니다. 관리 패키지 설치를 참조하십시오.
타임라인 구성 요소를 사용하려면 설정에서 타임라인을 활성화합니다. 콘솔에는 서비스 에이전트에 대한 참여 상호 작용 레코드를 표시하는 사전 구성된 타임라인 구성 요소가 있습니다. Salesforce에서 타임라인 설정을 참조하십시오.
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