Pré-requisitos para usar o aplicativo Consumer Goods Cloud para serviço
Revise estes pré-requisitos e considerações para configurar e usar o aplicativo Consumer Goods Cloud para serviço.
Edições obrigatórias
Disponível em: Lightning Experience
Disponível em: Edições Enterprise e Unlimited em que o Consumer Goods Cloud está habilitado
Para usar o Consumer Goods Cloud para serviço, instale o pacote Consumer Goods Cloud. Consulte Instalar pacotes gerenciados.
Para usar o componente Linha do tempo, habilite Linha do tempo em Configuração. O console tem um componente Linha do tempo pré-configurado que mostra os registros da interação de engajamento para o agente de serviços. Consulte Configurar uma linha do tempo no Salesforce.
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