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Retail Execution at Your Fingertips
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          Last Visit Account

          Last Visit Account

          Use the Last Account Visit dashboard to track customer engagement timing and compare key business metrics between consecutive account visits. Analyze revenue changes, product performance, and compliance trends to identify account health shifts and prioritize follow-up actions.

          Required Editions

          Available in: Lightning Experience
          Available for an additional cost in: Enterprise, Unlimited, and Developer Editions where where Retail Execution is enabled

          The Last Account Visit dashboard includes these features and metrics:

          • View the date and duration of the last visit compared to the previous visit to ensure timely account engagement.
          • View the revenue generated during the last visit and compare it against the previous visit to identify growth or decline patterns.
          • View the total quantity of products sold during the last visit versus the prior visit to assess order volume changes.
          • View the number of unique products sold during the last visit compared to the previous period to understand product adoption and cross-selling trends.
          • View store compliance metrics over time, including price, non-compliant, out-of-stock, non-distributed, and facing non-compliant products, to identify recurring issues.
          • View the compliance trends across multiple visits on a timeline to spot patterns in compliance violations and measure the effectiveness of corrective actions.

          The dashboard provides a focused view of individual account changes over time, making it easy to prepare for upcoming visits and measure the impact of previous interactions.

          • Key Perform Indicators in Last Account Visit Dashboard
            Learn more about the key metrics shown in the Last Account Visit dashboard.
          • Embed Last Account Visit Dashboard in Record Pages
            Access Last Account Visit dashboard directly in Salesforce record pages, and gain data insights at a glance without switching context. When an admin adds the Last Account Visit dashboard component into a record page, users see visualizations and analytics that are relevant to that record. Admins can also configure filters so that the dashboard displays data specific to the record being viewed.
           
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