Use the Last Account Visit dashboard to track customer engagement timing and compare
key business metrics between consecutive account visits. Analyze revenue changes, product
performance, and compliance trends to identify account health shifts and prioritize follow-up
actions.
Required Editions
Available in: Lightning Experience
Available for an additional cost in: Enterprise, Unlimited, and
Developer Editions where where Retail Execution is enabled
The Last Account Visit dashboard includes these features and metrics:
View the date and duration of the last visit compared to the previous visit to ensure
timely account engagement.
View the revenue generated during the last visit and compare it against the previous visit
to identify growth or decline patterns.
View the total quantity of products sold during the last visit versus the prior visit to
assess order volume changes.
View the number of unique products sold during the last visit compared to the previous
period to understand product adoption and cross-selling trends.
View store compliance metrics over time, including price, non-compliant, out-of-stock,
non-distributed, and facing non-compliant products, to identify recurring issues.
View the compliance trends across multiple visits on a timeline to spot patterns in
compliance violations and measure the effectiveness of corrective actions.
The dashboard provides a focused view of individual account changes over time, making it easy
to prepare for upcoming visits and measure the impact of previous interactions.
Embed Last Account Visit Dashboard in Record Pages Access Last Account Visit dashboard directly in Salesforce record pages, and gain data insights at a glance without switching context. When an admin adds the Last Account Visit dashboard component into a record page, users see visualizations and analytics that are relevant to that record. Admins can also configure filters so that the dashboard displays data specific to the record being viewed.
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