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Address Billing and Usage Related Inquiries From Customers in Communications Service Console
Use the Billing and Usage tab in Communications Service Console to see billing and usage information.
| REQUIRED EDITIONS |
|---|
| Available in: Lightning Experience |
| Available in: Enterprise, Unlimited, and Developer editions |
| REQUIRED USER PERMISSIONS | |
|---|---|
| To use all Communications Service Console features: | Service Console for Communications and Business Processes for Communications |
| To verify the identity of the customer: | Industry Service Excellence |
- Verify the identity of the customer.
- Click the Billing and Usage tab.
- To see billing account details, current service usage details, last bill details, and last payment details, click the Overview subtab.
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To retrieve the service usage records of an account, click the Service Usage subtab.
- Complete the mandatory fields based on the information that the customer provides.
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Click Search.
The Service Usage Records section shows relevant records.
- To see the previous bills associated with the account, click the Bills subtab.
- To see the previous payments made by the account, click the Payments subtab.
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